Frequently Asked Questions

1. Does the electrical equipment meet international standards?

Yes, our products meet international certification standards such as CE, RoHS, and FCC, ensuring safety and quality.

Depending on the product, we offer a 1-2 year warranty. Please refer to the product page or contact us for specific details.

Yes, we offer customization services according to your requirements.

This includes housing materials, hardware materials, logos, PCB boards, packaging, appearance, size, color, functions, etc.

A: Payment methods include T/T, L/C, PayPal, etc. Specific methods can be negotiated with the supplier.

Shipping methods: Sea freight, air freight, and express delivery. Specific methods can be negotiated according to your needs.

If the product is damaged during transportation, please contact us immediately and provide photos and tracking number. We will assist with returns, replacements, or compensation.

A: We provide detailed user manuals and operation videos. Please feel free to contact customer service if you have any questions.

We have a professional QC department. From material procurement to product delivery, we have multiple quality inspection processes and provide third-party inspection reports to ensure that products meet standards.

A: Yes, we provide OEM/ODM services according to customer requirements. Please contact customer service for details.

A: You can directly click “Contact Supplier” on the Alibaba International Station product page, or you can use the online chat tool to communicate with customer service.